Do you run paid traffic?
Customer service with AI agents
Fatormix designs, writes and runs your customer service with artificial intelligence agents: the conversation flow, what the agent knows how to answer and the exact moment to hand over to a person.
The difference
Why most customer service bots annoy the customer
Because they answer fast while knowing nothing about the business: they repeat menus, miss what was asked and never know when to call a person.
Installing a bot is cheap and takes an afternoon. What costs is teaching it what your company sells, how it charges, what it does not do and what to do when the conversation leaves the script. Without that, automated service does not save work: it postpones the work, and hands an irritated customer back to the same person who would have answered in the first place.
The service
What Fatormix does before the first customer is answered
Studies the business, designs the conversation flow, writes the agent knowledge base, defines where it stops and follows the first conversations.
-
Understand the business
What you sell, to whom, which questions arrive every day and which ones nobody answers well. This is the step that separates an agent that belongs to your company from a generic one.
-
Design the flow
The path of the conversation: what the agent handles alone, what it needs to ask first and at which point the conversation becomes a negotiation and goes to a person.
-
Write what it knows
The knowledge base is written with you: prices, deadlines, conditions, what the company does not do. The agent does not invent answers, and what it does not know it hands over.
-
Follow and adjust
The first conversations are read. What the agent got wrong becomes a correction in the base, and what it handled well becomes the standard.
Where it stops
The agent handles the routine and calls a person when the conversation becomes a negotiation
That is the rule, and it is defined with you before the agent goes live.
-
It answers right away
Including Sunday night, which is when the competitor does not answer.
-
It qualifies first
The person reaches your team already knowing what the service is and having said what they need.
-
It knows when to step out
Anything requiring a decision, an exception or a discount is not settled by a bot, and the agent does not try.
Questions
Frequently asked questions
What people ask most before starting: whether the agent sounds like a bot, whether it replaces the team, what happens when it does not know the answer and whether the number has to change.
Does the agent sound like a bot?
It talks in plain sentences and answers what was actually asked, with no numbered menu. What defines that is not the technology, it is the knowledge base written for your business.
Will it replace my team?
No. It takes the repetition off the team and hands the conversation over already qualified, at the point where it needs a person.
What if the agent does not know the answer?
It hands over to a human instead of inventing. What it did not know becomes a correction in the base, and the second time it knows.
Do I need to change my WhatsApp number?
Not necessarily. What has to be defined first is how your customer service is organized today.
Let us organize your customer service
The conversation starts by understanding how your customer service works today. If you are not sure where to begin, the Fatormix Business Diagnosis is quick and free.